Everything a modern IT department does, delivered as a service.
One partner for your helpdesk, your security, your cloud, and your strategy. Priced by seat, backed by published response times, and staffed entirely in Ohio.
The Northgate model
A complete IT department, without the payroll.
Hiring a full internal IT team is expensive and hard, and a single technician cannot cover security, networking, cloud, and strategy at the depth a growing business needs. Northgate gives you the whole discipline as one predictable monthly plan. Your people get a fast helpdesk, your systems get around-the-clock monitoring and patching, and your leadership gets a technology roadmap that ties every decision back to the business. Because we standardize and document your environment first, support gets faster over time instead of slower.
- A 24/7 helpdesk staffed by Ohio-based engineers
- Proactive monitoring and patching on every managed device
- Security and compliance built into the baseline, not sold after an incident
- Quarterly strategy reviews with a written, budgeted roadmap
What we deliver
Fully Managed IT
Your entire environment covered end to end: helpdesk, patching, monitoring, backups, and hardware lifecycle under one flat plan.
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Co-Managed IT
Depth and coverage for your existing internal IT person, from tier-3 escalation to after-hours and vacation support.
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Cybersecurity & Compliance
Zero-trust access, managed detection and response, and audit-ready documentation for HIPAA, SOC 2, and CMMC.
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Cloud Migration
Move off aging on-premise servers to Microsoft 365 and Azure, planned and executed without the weekend outage.
Learn more →Support at every level
- Tier 1Helpdesk
Everyday support
Password resets, new-hire setups, printer and application issues, all handled fast by a helpdesk that already knows your environment.
- Tier 2Engineering
Systems and networking
Servers, firewalls, switches, and cloud tenants monitored, maintained, and repaired before small faults become outages.
- Tier 3Senior
Architecture and security
Senior engineers handle design, migrations, and incident response, the work a one-person team simply cannot cover alone.
- vCIOAdvisory
Strategy
A quarterly technology review turns IT from a cost center into a planned, budgeted part of how your business grows.
Common questions about our services
Can we start with just part of this?
Yes. Many clients begin with co-managed support or a single project such as a cloud migration, then move to a fully managed plan once they see how we work.How are services priced?
By seat and by coverage level, in a flat monthly plan. You will not get a surprise hourly invoice for routine support that should have been included.Do you support Mac and Windows?
Both, along with Microsoft 365, Google Workspace, common line-of-business applications, and the network hardware that ties them together.
See it mapped to your business
Start with a free IT assessment.
We will document your environment, flag your risks, and show you exactly what a managed plan would cover and cost.
