IT that runs quietly, so your business runs loudly.
Northgate Managed IT keeps 20 to 200 seat companies across central Ohio secure, patched, and productive. Published response times, a 24/7 helpdesk, and engineers who pick up the phone.
Why Northgate
We treat downtime as a design flaw, not a support ticket.
Most IT companies wait for something to break, then bill you to fix it. That model rewards firefighting and punishes prevention. Northgate is built the other way around. We standardize your environment, monitor it around the clock, and resolve the small problems before they become the reason nobody can log in on a Monday morning. You get a documented environment, a named account team, and a roadmap that ties every technology decision back to how your business actually makes money.
- A named account manager and a lead engineer who know your stack
- Proactive patching and monitoring on every managed endpoint
- Quarterly technology reviews with a written roadmap, not a sales pitch
Four ways we support central Ohio businesses
Fully Managed IT
Your whole environment, handled. 24/7 helpdesk, proactive patching, monitoring, and hardware lifecycle management under one flat monthly plan.
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Co-Managed IT
Already have an internal IT person? We add tier-3 depth, after-hours coverage, and the tools a one-person team cannot buy alone.
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Cybersecurity & Compliance
Zero-trust access, managed detection and response, and audit-ready documentation mapped to HIPAA, SOC 2, and CMMC.
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Cloud Migration
Retire aging on-premise servers and move to Microsoft 365 and Azure without the weekend outage and the surprise bill.
Learn more →What the first month looks like
- Week 1Onboard
Discovery and documentation
We inventory every device, account, vendor, and password so your environment stops living in one person's head. You get a written map of what you actually own.
- Week 2Onboard
Stabilize and secure
We deploy monitoring and endpoint protection, close the obvious security gaps, and enroll every machine in patching. This is where most tickets quietly disappear.
- Week 4Onboard
Standardize
We align your team on one set of tools and configurations, so a fix on one laptop is a fix on all of them. Consistency is what makes support fast.
- OngoingPartner
Review and roadmap
Every quarter we sit down with your leadership, review the numbers, and plan the next investments against your budget and growth. No surprises at renewal.
Case study
How we took four Ohio warehouses to 99.99% uptime.
A regional logistics operator was losing close to an hour of work a day to legacy VPNs that dropped across four sites. Ending that kind of quiet, recurring failure is exactly what Northgate is built for.
- The challenge
Site-to-site VPNs disconnected daily, stranding warehouse teams and stalling shipments across four Ohio locations.
- What we did
We replaced the VPN mesh with managed SD-WAN on a standardized Meraki hardware stack, monitored around the clock.
- The result
99.99% measured uptime over the following year, and a network the client's team no longer has to think about.
More results across central Ohio
HIPAA compliance and EDR
An 85-seat clinic had no formal security policy and no endpoint detection. We deployed zero-trust access and 24/7 monitoring, and they passed their audit with zero findings.
Co-managed helpdesk relief
One internal IT manager was buried in daily tickets. Northgate took tier 1 and 2 support, ticket resolution time dropped 40%, and the stalled ERP project finally shipped.
Client results
Central Ohio teams that stopped worrying about IT
Our server used to go down about once a month and we would just wait. Two years into Northgate's fully managed plan, we have not lost a single planned hour. They fix things before we notice.
I run a lean internal team. Northgate's co-managed plan gave me senior engineers on call without another salary on the books. It is the highest-leverage line in my budget.
We needed to be audit ready, not just feel secure. Northgate documented everything and walked us through the audit. Zero findings, and my staff barely felt the change.
Questions Columbus businesses ask us
Do you have a minimum company size?
We are built for organizations between 20 and 200 seats. That is the range where a one-person IT setup starts to break and a full internal department is not yet justified.What are your response times?
They are published, not promised on a handshake. Priority 1 outages are answered in under 15 minutes and our tiered plans define the target resolution time for every severity level.Do you replace our internal IT person?
Only if you want us to. Most clients keep their internal person and use our co-managed plan to give them depth, tools, and coverage they cannot get alone.Where is your team located?
Every engineer and helpdesk technician is based in Ohio. When you call, you reach someone in your time zone who can be on site when a problem needs hands on hardware.
Ready when you are
Let's map your environment and find the gaps.
A no-pressure IT assessment gives you a written picture of your security, your risks, and what a managed plan would cost. It is genuinely useful whether or not you hire us.
