Give your internal IT person a team.
Co-managed IT adds Northgate's engineers, tools, and after-hours coverage to the person you already trust, so one hire is never a single point of failure again.
- Tier-3 escalation
- Vacation & after-hours cover
- Enterprise-grade tooling
Who it is for
When one great IT person is not enough, but a department is too much.
A single internal technician can carry a growing company a surprisingly long way, right up until they cannot. They cannot be on call at 2am and fresh at 9am. They cannot be an expert in networking, cloud, and security all at once. And they cannot take a vacation without leaving the business exposed. Co-managed IT solves that without replacing anyone. Northgate handles tier-1 and tier-2 tickets so your person can focus on the projects that move the business, provides senior tier-3 engineers for the hard problems, and covers nights, weekends, and holidays. Your internal expert stays in charge. They just stop being alone.
- We take routine tickets so your expert can lead real projects
- Senior tier-3 engineers on call for architecture and incidents
- After-hours, weekend, and vacation coverage, built in
- The same monitoring and security tooling the enterprise uses
What co-managed adds
Tier-3 escalation
Hand off the hardest networking, cloud, and security problems to senior engineers instead of learning them under pressure.
After-hours coverage
Nights, weekends, and holidays are covered, so your internal person can actually switch off without the business going dark.
Project firepower
Extra hands for migrations, rollouts, and refreshes, so big initiatives ship on time instead of stalling behind daily tickets.
Shared tooling
Enterprise-grade monitoring, patching, and documentation your internal team gets to use, without buying it seat by seat.
Co-managed results
Internal IT teams that got stronger
Co-managed was the answer I did not know I was looking for. I kept control of our environment and finally got senior backup and coverage. Our ERP rollout shipped because Northgate absorbed the daily noise.
Our one IT person is excellent, but he is one person. Northgate covers his time off and the after-hours emergencies. Nobody dreads him taking a vacation anymore.
Co-managed IT questions
Will you replace our internal IT person?
No. Co-managed is designed to keep them in charge and make them more effective. We take the load they should not have to carry alone.How do we split the work?
Together, at the start. We agree on who owns what, from daily tickets to escalations to projects, and adjust it as the partnership grows.Can co-managed become fully managed later?
Yes. Some clients move to a fully managed plan over time, and others keep the co-managed split for years. Both are fine.
Support your team
Let's design a co-managed plan around your IT person.
Tell us how your internal IT is set up today, and we will show you exactly where Northgate would add depth and coverage.
