Your IT Person, Amplified.
You already have someone in-house who knows your business. Northgate co-managed IT gives them the tools, the tier-3 backup, and the coverage of a full team, without replacing the person your staff already trusts.
- Tier-3 escalation
- Vacation & after-hours coverage
- Enterprise tooling
Built for the One-Person IT Department.
Being the only IT person at a growing company is a hard job. You are simultaneously the helpdesk, the network engineer, the security team, and the project manager, so you can never take a real vacation. Co-managed IT fixes that. Northgate handles the tier-1 ticket volume and after-hours calls, escalates the genuinely hard problems to our senior engineers, and gives your internal person enterprise-grade monitoring, security, and documentation tools they could never justify buying alone. They stay the trusted face of IT to your staff; we become the deep bench behind them.
How We Augment Your Team.
Tier-3 Escalation
When a problem is beyond one person, our senior engineers step in: networking, security, cloud, and thorny vendor issues.
After-Hours & Vacation Coverage
Your internal person finally gets to log off. We cover nights, weekends, and time away so nothing slips.
Enterprise Tooling
RMM, EDR, documentation, and monitoring platforms, deployed and managed at a fraction of buying them yourself.
Project Horsepower
Migrations, rollouts, and upgrades get done on schedule with our engineers adding capacity to your team.
Documentation & Standards
We document your environment and establish best-practice baselines, so knowledge is not trapped in one person's head.
Security & Patching
We take the relentless, easy-to-fall-behind work of patching and security monitoring off your internal person's plate.
Co-Managed Clients
From Firefighting to Real Work.
As the only IT person for a 150-seat plant, I was drowning in password resets and after-hours calls. Northgate's co-managed plan gave me tier-3 backup and vacation coverage. I finally get to work on projects instead of firefighting.
Before Northgate, our server would go down about once a month and we would just wait. Since switching to their fully managed plan, we have not had a single hour of unplanned downtime in two years. They fix things before we even notice.
Ready When You Are
Give your IT person a team.
Book a call and we will design a co-managed plan that fills your exact gaps in coverage, tooling, and senior escalation, around the person you already have.